The vision for the Toledo Museum of Art is to become the model museum. The Museum aims to be known for its commitment to quality and a culture of belonging, where anyone can come through the doors and feel not only are they welcome, but also expected. Part of this means incorporating accessibility and inclusive design into all physical spaces, programs, and customer service approaches.

If you need any accessibility accommodations to visit the Toledo Museum of Art, or would like more information about the accessibility of the museum, please contact us.

Getting Around

• The main museum entrance (off Grove Place) is sometimes inaccessible to patrons in wheelchairs or scooters due to the narrowness of the initial entry doors; the Plough entrance has wider doors and is recommended as an alternate accessible entrance. There are automatic door openers available at both entrances.

• The easiest way for visitors who cannot navigate the steps of the Monroe Street entrance to cross the street to the Glass Pavilion is to take the path that goes from the Grove Place Entrance, past the Center for the Visual Arts and through the sculpture garden, and cross Monroe Street at one of the crossings.

• If a visitor who cannot navigate stairs wishes to visit the Little Theater or the upper patio area of the Café, there is a ramp to the left of the TMA History Hallway, across from the Works on Paper Study.

• Manual wheelchairs and walkers are available to guests with limited mobility to borrow free of charge. Wheelchairs and walkers are located in the coat rooms off of the Herrick Lobby Entrance to the Main Museum (Green Building), as well as the Plough Entrance, and in the coat room of the Glass Pavilion.

Restrooms

• On the ground floor of the Main Museum building, an all-gender wheelchair accessible restroom is to the left of the Matisse mural (if you are facing the mural).

• There is an additional all-gender wheelchair accessible restroom upstairs off Libbey Court, to the right when facing the stairwell.

• The restrooms in the Peristyle and near the Family Center are wheelchair accessible.

• All restrooms throughout the museum have a stall with bars available to aid those who need mobility assistance.

• At the Glass Pavilion, there is a wheelchair accessible restroom inside of both the Women’s and Men’s restrooms, marked by a door with the international symbol of accessibility.

• There is also an all-gender wheelchair accessible restroom in the basement of the Glass Pavilion, at the very end of the hallway with the other restrooms and office space.

Service Animals

We welcome service dogs at The Toledo Museum of art, and even have some on staff! Under the Americans with Disabilities Act (ADA), a service animal is defined as any breed of dog that has been individually trained to do work or perform tasks for an individual with a disability. The Toledo Museum of Art follows the guidelines set forth by the Americans with Disabilities Act, and therefore, we allow trained dogs in our buildings as accepted service animals.

 For the safety of the art, no water is allowed in the museum gallery spaces. Therefore, we ask that service dogs handlers only provide water breaks for their dogs near water fountains located throughout the museum on the first and second floors, or in Lobby/Cafe areas. Additionally, per professional museum standards and for sanitation purposes, service dogs are only allowed soft, low crumb training treats in Herrick Lobby, the Museum Cafe, or the Family Center break area near the vending machines -- not in gallery spaces. 

Spaces within the museum welcome service dogs in training. As you are able, please let us know prior to your visit with your service dog in training by e-mailing Access Initiatives at access@toledomuseum.org.

Please note: An out-of-control or disruptive dog may be asked to leave the Museum if the handler is unable to re-establish control over the dog or stop the disruptive behavior. Out-of-control behaviors include constant barking, lunging or being aggressive towards people and/or other service animals, interfering with collections objects, stealing food, or uncontrolled urinating or defecating in the inside premises. If the dog’s behavior warrants its removal from the Museum, the dog’s handler will be allowed to stay in the Museum without the dog.

The International Board of Credentialing and Continuing Education Standards (IBCCES) has named The Toledo Museum of Art (TMA) a Certified Autism Center™ (CAC). The CAC designation is granted to organizations that have completed training and certification to better serve autistic and sensory sensitive visitors. The training program covers various topics, including sensory awareness, environment, communication, motor and social skills, program development and emotional awareness. TMA is the first museum in the Toledo area to earn the designation. IBCCES also conducted an onsite review to provide additional ways the Museum can accommodate visitors and create detailed sensory guides for each exhibition as part of the certification process.

The Toledo Museum of Art is proud to offer Touch Tours for our guests! Touch Tours were created in collaboration with the Sight Center of Northwest Ohio, and are a free tour designed for blind and low-vision guests to engage with works of art. Each tour includes the opportunity to touch sculptures in the TMA galleries and have a guided discussion with trained docents. All tours are docent-led and must be scheduled in advance. Please click below for more information or to schedule a tour.